Privacy Policy

Last updated: October 18, 2026

Overview

Carolina AI Lab ("we", "us") respects your privacy. This policy explains how we collect, use, and safeguard information when you visit https://carolinaailab.com or use our services. Your customer data and supplied content remain yours.

Information We Collect

We collect information you provide directly, such as your name, email address, business name, and phone number when you provide them through our website forms or booking process. Providing a phone number does not by itself constitute consent to receive text messages. We also collect standard technical information like your browser type and the pages you visit.

How We Use Information

We use the information you provide to respond to your inquiry, arrange appointments, deliver our services, and communicate with you about your system. Text messages are sent only where the appropriate consent has been obtained. We do not sell your personal information.

Customer Data Ownership

Your customer data and supplied content remain yours. Your agreement explains account access, website and workflow ownership, available exports, and what can transfer if you leave.

Cookies and Tracking

Our site may use cookies and similar technologies for analytics and to improve your experience. Form submissions are tracked to deliver your inquiry to our team.

Text Messaging (SMS)

If you choose to receive text messages from Carolina AI Lab, we collect your mobile phone number and a record of your consent, including the date and the way you opted in. We use this information only to send you the text messages you agreed to receive, such as responses to your inquiry, appointment reminders, service updates and, if you agreed, occasional offers from Carolina AI Lab.

We do not sell, rent or share mobile phone numbers or SMS opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. We may share this information with service providers that help us deliver our messages, such as our messaging platform and mobile carriers, and only so they can deliver those messages for us. These providers may not use it for any other purpose.

You can opt out at any time by replying STOP to any message. Reply HELP for help. You can also contact us at andrew@carolinaailab.com or (336) 814-8878. Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing any goods or services.

Our SMS terms are in the Terms of Service under "SMS Program Terms."

Third-Party Services

We use third-party tools to operate forms, customer relationship management, and communication. These providers have their own privacy policies governing the data they process.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at andrew@carolinaailab.com.

Contact

Questions about this policy? Email andrew@carolinaailab.com or call (336) 814-8878. We are based in Greensboro, North Carolina.